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**December 14, 2023 ** Dear Customer,

Thank you for your loyalty to DZRT - the new nicotine delivery product that has, in less than six months, proven its effectiveness in helping smokers in Saudi Arabia quit smoking partially or completely.

Since launch, we have experienced a growing demand that reached unprecedented levels last month, exceeding all our expectations. Our customers are telling us that DZRT is helping them quit smoking, and many regular users are now enjoying the rewards of living smoke-free.

We have recently experienced some disruption in fulfilling online orders due to this unprecedented surge in demand. We are working diligently with our logistics partners to resolve this issue and appreciate your patience as we rectify the situation.

Meanwhile, we would like to inform you that DZRT will also be available across the three main cities (Riyadh, Jeddah, and Dammam) at multiple retail stores, including Sasco, Meed, Sahel, Adnoc, and Primo, starting December 17th. Additionally, it will be available at Tamimi starting December 20th.

To ensure we continue serving all our valued customers, we will temporarily adjust the online order limit to a maximum of 5 cans every 5 days (120 hours) per customer to guarantee a steady daily supply for everyone.

Thank you for your understanding, and we look forward to continuing to serve you online and in key stores across the Kingdom.