HomeTerms & Conditions

Terms & Conditions

Terms & Conditions of Use

These Terms and Conditions of Use (“Terms of Use”) are made between Badael Company defined as (“Badael,” “We,” “Our,” “Us”) and its customers defined as (“Customer/s” or “You” or “Your”), to govern your access to and use of this site or platforms (as defined below) including all information, tools, and services available through it. By accessing or using the site or platform, you agree to these Terms of Use and our Privacy Policy. Badael company established under the laws of the Kingdom of Saudi Arabia, with Commercial Registration Number 1010798025, and its principal place of business located at Abi Bakr Alsiddiq, Alyasmin, Riyadh 13322.

The services and the information obtained through this site do not alter, modify, or supersede the terms or conditions of any other agreement you may have with Badael company or any of its subsidiaries or Affiliates. These Terms of Use (together with any documents referred to herein) set out the terms under which you may access and use, whether as a guest or as a registered user on Badael website or its product website and its social media pages or other technologies platforms in whatever form.

These Terms of Use constitute a legally binding agreement between Badael company and its customers, outlining their respective rights and obligations. When read in conjunction with our privacy policy, these Terms setting forth rights and obligations for our interactions with you, including the collection, processing, and use of personal data.

Prior to accessing, browsing, or registering in our website and/ or our platforms, it is imperative to carefully read these Terms of Use and our privacy policy. These documents govern your access to and interaction with our website or platforms. By using our website and/ or platforms, you acknowledge and agree to be bound by these terms and conditions. If you do not consent to these terms and conditions, you are prohibited from accessing, browsing, registering, or using our website and/ or our platforms.


Age Restriction

Our products are only for individuals aged 18 and older. By using our website and/ or platforms or purchasing our products, you confirm that you meet this age requirement.

Personal Use

All DZRT products are strictly for personal use. You are permitted to use one pouch at a time, and reselling or distributing the product in any form or by any unauthorized individual or entity is strictly prohibited.

Pricing

The official retail price for our product, 'DZRT,' is SAR 15 per can. Any price adjustments must be explicitly authorized by Badael Company. Unauthorized sales of our product, premature release announcements, or the sale of our products at prices deviating from those officially published on our website will constitute a violation of our terms and conditions therefore will be subject to Legal actions, including but not limited to lawsuits.

Liability and Responsibility

Badael company shall not be held responsible for any misuse of the products or for any harm resulting from improper use. We shall not be liable for any products purchased through unauthorized resellers, and users are encouraged to purchase products only through authorized platforms.

Misuse and Unauthorized Sales

Any misuse of DZRT products or sales made through unauthorized channels will result in legal consequences. Badael will not bear any liability for products purchased through unauthorized sellers.

Data Protection and Privacy

  1. Personal Data Protection Law (PDPL) Compliance We are committed to protecting your personal data and ensuring compliance with the Personal Data Protection Law (PDPL), as well as other applicable laws and regulations in the Kingdom of Saudi Arabia. By using our Platforms and providing your personal information, you consent to the collection, storage, and processing of your data in accordance with these laws.
  2. Data Collection We collect, store, and process personal data such as your name, email address, and any other relevant information that you voluntarily provide to us while using our Platforms. This data is used solely for providing services, communicating with you, and improving our offerings.
  3. Data Security We employ industry-standard security measures and comply with regulations set by the National Cybersecurity Authority (NCA) and Saudi Data and Artificial Intelligence Authority (SDAIA) to protect your personal information from unauthorized access, disclosure, or theft. However, despite our best efforts, we cannot guarantee absolute security, and you provide data at your own risk.
  4. Data Sharing and Third Parties We do not sell, trade, or otherwise transfer your personal data to third parties, except when required by law or in situations where third-party service providers assist in operating our Platforms. Any data shared with third parties will be in accordance with applicable laws and for the purpose of delivering services effectively.
  5. Data Retention Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, in compliance with local laws and regulations. We will delete or anonymize data when it is no longer needed.
  6. Data Subject Rights You have the right to access, rectify, erase, restrict processing of, and object to the processing of your personal data. You also have the right to data portability and to withdraw consent where processing is based on consent.
  7. Data Breach We will notify you and relevant authorities without undue delay in case of a high-risk data breach.

Nafath Integration and Data Handling

  1. Nafath Authentication We use the Nafath government app for secure user authentication and data protection. By using our platforms, you consent to authenticate via Nafath, which involves national ID verification.
  2. Data Collection and Updates The Nafath application will provide us with relevant data to update existing customers' information and gather data for newly registered customers, including:
    • Full name (in Arabic and English)
    • Date of birth
    • Gender
    • National ID number
    • Place of issue
    • Nationality
  3. Data Protection Compliance We are committed to protecting your data in accordance with the Personal Data Protection Law (PDPL) and other applicable regulations. The data obtained through Nafath will be treated with the same level of security and confidentiality as outlined in our Data Protection and Privacy section.
  4. User Responsibility You are responsible for ensuring that the information you provide through Nafath is accurate and up-to-date. Any discrepancies may affect your ability to use our services.
  5. Withdrawal of Consent You may withdraw your consent to collect and process your data through Nafath at any time, subject to legal and contractual obligations. This may limit your ability to access certain services.
  6. Contact for Data Concerns If you have any questions or concerns regarding using Nafath or your personal data, don't hesitate to contact our Data Protection Officer at [email protected].

Shipping Terms

We are dedicated to delivering your orders promptly and efficiently. However, please note the following regarding our shipping and refund policy:

  1. Delivery Attempts: We will attempt to deliver your order three times. If the item is not successfully delivered after these attempts, we reserve the right to withhold a full refund.
  2. Refund Exclusions: If the item is not delivered after three attempts, we will issue a refund for the cost of the item, excluding any shipping charges.
  3. Customer Responsibility: The customer is responsible for providing accurate delivery information and being available for delivery during the designated times.
  4. Communication: We are committed to keeping you informed. We will make every effort to communicate delivery attempts and provide updates regarding your order status.

Customer Compliance

We have the right to block or suspend access to our services for any customer who fails to comply with our Terms and Conditions.

Return and Refund Policy:

Customers have a maximum of seven (7) days for normal orders and fifteen (15) days for subscription orders from the date of delivery and/or purchase to request a return and refund for the following accepted reasons:

  1. If you receive an item that does not match your order.
  2. If the item arrives damaged or defective.

Customers must present a valid receipt as proof of purchase when requesting a refund for items purchased at our retail locations.

Make sure to submit all return requests within this timeframe to be eligible for a refund.

Compliance with Saudi Cybersecurity Regulations

We ensure compliance with the National Cybersecurity Authority (NCA) and Saudi Data and Artificial Intelligence Authority (SDAIA) regulations in the Kingdom of Saudi Arabia, including the implementation of best practices for securing personal and organizational data from cyber threats and breaches.

Intellectual Property Rights

In these Terms of Use, “Intellectual Property Rights” means all intellectual property rights and includes: Copyright, patents, database rights, and rights in trademarks, designs, know-how, and confidential information (whether registered or unregistered). Badael owns (and where applicable is the licensee of) all Intellectual Property Rights in the Content. All rights, including those not expressly granted, in and to the Platforms and the Content accessible thereon, are reserved by Badael. Except as otherwise described herein, nothing on Our Platforms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo displayed on the Platforms without Our prior written permission.

Use of Content on the Platforms

You may access, copy, download, and print the Content contained on Our Platforms for your personal and non-commercial use, provided You do not modify or delete any copyright, trademark, or other proprietary notice that appears on the Content You access, copy, download, or print.

Exclusion of Liabilities

To the fullest extent permissible by the laws of the Kingdom of Saudi Arabia, Badael excludes its liability arising from your access to and use of Our Platforms. We assume no responsibility for the accuracy of any information presented on the Site and disclaim any implied or express warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

Applicable Law

The laws of the Kingdom of Saudi Arabia will govern these Terms of Use, and the competent courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any disputes arising from these Terms of Use.